If your invoice is overdue, we recommend paying it as soon as possible to avoid service suspension or termination.

Invoices for hosting services are generated 12 days before the end of the prepaid term, giving you time to make the payment before the service is affected.

If the invoice remains unpaid, the service will be suspended on the second day after the due date and terminated on the 10th day.

If your service has already been suspended but has not yet been terminated, pay the outstanding invoice to restore the service.

Protect your data before service termination

If you cannot pay an overdue invoice before the service is terminated, make sure you have an up-to-date backup of any important data.

You can use our Storage Space service to store backups separately from your VPS or server. A separate backup can be used to restore your data if the original service is terminated.

What happens after service termination?

Once a service has been terminated, paying the outstanding invoice will not automatically restore the terminated service.

If you have a separate backup service and the required backup is still available, you can use it to restore your VPS.

If you need assistance with an overdue or suspended service, or with restoring a terminated service from a backup, please contact HostZealot Support.